|About Us Granny's are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at grannys [at] grannys [dot] com.|
Not all of our items are intended for small children. Many are collector's items. If you have any questions about the suitability of an item for your little one please call.
Copyright © Grannys 1967-2006, All Rights Reserved. No part of this web site may be used or reproduced in any form or by any means without the written permission of The Great Toy Steam Company LLC. or Grannys.
All copyright graphics are marked using visible and invisible digital watermarks. Any use of these graphics are strictly prohibited by law.
Our Contact details:
310 Jefferson Park Drive Pataskala, Ohio 43062 United States
Email: grannys [at] grannys [dot] com
|Making A Purchase Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to complete the order.|
We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.
We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.
|Shipping And Handling We utilize UPS and the US Postal Service. Currently we only offer ground shipping through internet orders. If you would like expedited shipping please call 866-549-8697 to place your order.|
|Delivery Schedule We deliver your order right away. We will normally send your order to you in 2 business days . International orders are generally received in under 30 days.|
|Back Orders If your item is not in stock, we will back order for you. Please note: as many of our products come from Germany it may take 30-60 days for you to receiver your order. For Tucher & Walther limited editions it may take as long as 5 months. If a serial number for a limited edition currently exists you can expect your order within normal shipping times. Please contact us via e-mail or phone for the specifics of your order.|
|Tax Charges For orders made from within the United States sales tax will be apllied to all in state orders. Our business is operated from Ohio. All other orders are tax free.|
|Credit Card Security All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.|
|Guarantee Wilesco and Mamod Manufacture Warranties apply to all goods|
Toy steam engines use flammable material and require fire to operate. They are not suitable for children under 14. So as not to burn your house down, strict Adult Supervision is required for all children using toy steam engines!
The Great Toy Steam Company's goal is to promote the hobby of toy model steam engines by offering quality live steam products and accessories at the LOWEST possible prices. To encourage, excite and share interest in toy steam for generations.
|Reaching Us If you need to reach us, please email us on grannys [at] grannys [dot] com, alternatively, you can call on International 1-614-933-9158or fax us on 614-933-9159 or write to us at 310 Jefferson Park Drive Pataskala, Ohio 43062 United States|
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
|Returns Policy A 20% restocking fee + shipping cost applies to all returned goods|
Goods must be returned within 10 business days of purchase in original packaging and condition.